How can I obtain a new return label?

You can initiate your free* return and print your return label online! Just follow the steps below:

  1. Sign in to your profile and click on the “My Order Status & History” link on the left hand side of the page OR if you are a guest, you may look up your order with your order number.
  2. Click on the “Order Details” link of the order you wish to return.
  3. Select item(s), quantity, reason for return, and refund method if applicable.
  4. Verify email address.
  5. Click “Continue.”
  6. Verify and submit your return.
  7. Print out the confirmation page and shipping label.
  8. Include the confirmation in the package.
  9. Affix the shipping label on the package (each label can only be used for one return).
  10. Drop off the return at any UPS pick up location.

*Free returns every day on Offer excludes gift cards, furniture, mattresses, mirrors, lamps, wall art and Michael Aram 25th Anniversary Sculptures. Only valid when shipping within the U.S. No adjustments to prior purchases.