How do I exchange an item purchased on

Merchandise purchased on can be exchanged within 14 days of shipment by using our online return tool for a credit and then placing a new online order or by calling our customer service center at +1-855-5-LAUREL(+1-855-552-8735), or email us at We're available 24 hours, 7 days a week.

Please note:

  • • If your item to be exchanged was received as a gift , we will mail you a gift card after Laureldale's receives your return.

To make your exchange:

Mail your packing slip/invoice with the bar code attached along with the item to be exchanged. Our Sales Associate will scan the bar code on your packing slip/invoice and complete the exchange.

Don't have your packing slip/invoice?

  • • No receipt? We will attempt to locate your purchase using your Laureldale's card. If you do not have a receipt and did not use your Laureldale's card, you will receive the lowest selling price in the last 180 days. For exchanges without a receipt, we may require you to provide your name and address, unless we have it on file. We may use your name and address for our security and marketing purposes. Please be assured that any information you provide will be handled in accordance with our customer privacy policy. Our Notice of Privacy Practices is available here.
    • • Residents of the state of California can see additional privacy rights information here.
    • • Some departments, such as dresses, have special return and exchange policies.